Refund policy
Last updated 21 October 2026
Your rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If something you bought from us is faulty, damaged when it arrives, or not what you ordered, you are entitled to a replacement or refund. That applies to sale items too.
Damaged, faulty or wrong items
Check your order when it arrives. If a bottle is broken, leaking, faulty or not what you ordered, email Orders@bonnet.au within 7 days of delivery with your order number and a photo. We will send a replacement or refund you, and we cover any return postage. You do not need to send broken glass back.
Change of mind
If you change your mind, we accept returns within 30 days of delivery for:
- spirits that are unopened, with the seal intact
- merchandise that is unworn and unwashed, with tags on
Email Orders@bonnet.au first so we can arrange it. You pay the return postage, and we refund the item price (not the original delivery cost) once the return reaches us in its original condition.
What we cannot take back for change of mind
- Opened bottles
- Custom spirits and custom-label bottles
- Gift cards
- Tastings, events and experiences you have attended
This does not affect your rights if any of these are faulty.
Tastings and events
If you cannot make a tasting or event you booked, let us know at least 48 hours before and we will move your booking or refund you.
Refunds
We refund to your original payment method within 10 business days of approving your return. Your bank may take a few more days to show it.
Returns address
Bonnet Distilling Co, 15/2 Pitt Way, Booragoon WA 6154. Please contact us before sending anything.
Questions
Email Orders@bonnet.au or call 08 6509 3346.
